FAQ

Guideline

• How to fill in the inquiry form if the deposit has not been received?
• Account overview
• BigONE Grid Trading Operation Tutorial - App
• BigONE Grid Trading Products FAQ
• BigONE Grid Trading Operation Tutorial - Web Users
• New Version of Earn Products FAQ

See all 57 articles

Trading Instruction

• Advanced Limit Order - ImmediateOrCancel (IOC)
• A SL/TP Order
• How to handle Order Exceptions
• BigONE Fee Policy
• Orders & Deal

Wallet Instruction

• About BigONE Security Level
• How Long Does It Take to Confirm My Transactions?
• Why My Withdrawal Has Been Rejected?

Miscellaneous

• What If I Deposited The Wrong Tokens?
• Deposit Forgot or Wrong Tag/Memo/PaymentID
• How to Set/Change/Reset Your Asset PIN?
• What Should I Do If I Forget My Password?
• Why Can't I Receive BigONE's Notification Email?
• Withdraw to wrong address