BigONE Card Instructions

1. What is the BigONE Card?

The BigONE Card is a convenient payment and top-up solution for BigONE users. Once linked, it can be used with WeChat, Alipay, Apple Pay, and online platforms that accept Mastercard.

Supported Payment Methods: WeChat, Alipay, Apple Pay, and selected Mastercard-accepted platforms.

Fees:
- Currency conversion fee: 0.8%
- Transaction processing fee: USD 0.1 (US) / USD 0.1 + 1.8% (non-US)
- Annual fee: None

Limits:
- Single transaction limit: USD 50,000
- Daily transaction limit: USD 50,000

Pre-deposit Earnings:
Income generated from pre-deposited funds will be airdropped into your account.

Possible Issues:
- Transaction failures may occur due to risk control, credit limits, or network problems.
- Refunds are processed within 7–30 days, depending on the payment channel and bank.

Important: To ensure asset security, do not disclose your card details, including card number, expiry date, or security code.

2. Activation and Binding Process

Authentication: KYC verification and mobile number binding are required.

Payment Binding Methods:

1. WeChat: My Account → Services → Wallet → Bank Cards → Add Bank Card (enter card number, expiry date, and CVV).

2. Alipay: Card Wallet → Add Bank Card → Enter card number, expiry date, and CVV.

3. Other platforms: Select online payment platforms that support Mastercard.

Top-up: Use BigONE Quick Buy / Transfer to fund your BigONE Card Account.
Payment: Scan QR Code or make QR Code payments.

Note: Risk control measures, limits, and processing times may vary by payment method. Please refer to the order page and order details for specific information.

3. Fees and Settlement

Standard Fees:

• Currency Conversion Fee: 0.8%

• Transaction Processing Fee: USD 0.1 (US) / USD 0.1 + 1.8% (Non-US)

• Annual Fee: None

Settlement Exchange Rate:
Based on the bank or channel’s settlement rate. The actual credited amount may slightly differ due to settlement timing and fluctuations in bank fees.

Recommended Settlement Currency:
USD (US Dollar) — helps minimize costs from multiple currency conversions.

Limits:

• Single transaction: USD 50,000

• Daily transaction: USD 50,000

Channel Surcharges (as per payment channel policy):

1. When using Alipay/WeChat, transactions exceeding the equivalent of CNY 200 may incur additional channel, cross-border, or acquiring bank fees. Actual rates and thresholds are determined by official Alipay/WeChat policies and current channel rules.

2. The actual surcharge will be shown in real time under “Total Fees / Details” on the order page.

4. Supported Payment Methods

• WeChat Pay

• Alipay

• Apple Pay

• Online platforms supporting Mastercard (USD recommended as the settlement currency)

Note: Some card issuers or digital wallets may apply additional risk controls or limits for overseas or digital asset-related transactions. Please consult your card issuer for details.

5. Frequently Asked Questions (FAQs)

Q1: Why does it say “Card cannot be used”?
A: This usually occurs when the phone number or KYC verification has not been completed. Please finish the binding and verification steps as instructed.

Q2: Why is the actual deduction amount slightly different from the estimated amount?
A: The final deduction may vary due to the bank’s settlement rate and timing differences.

Q3: What should I do if my transaction fails?
A: Common reasons and solutions include:

• Payment channel or issuing bank risk control: Try a different payment method or contact your bank to lift restrictions.

• Limit exceeded: Split the transaction or try again the next day.

• Incomplete account info: Complete phone number and identity verification.

• Network or device issues: Switch networks or devices and retry. Keep a screenshot of the failed transaction.

Q4: How long do refunds take to process?
A: Refunds are processed within 7–30 days, depending on the channel, issuing bank, and settlement node. If funds are not received after this period, contact official customer service and provide your order number.

Q5: How are pre-load rewards distributed?
A: Earnings from pre-deposited funds are airdropped into your BigONE account. Future updates will be announced officially.

6. Risk and Compliance Notice

Please refer to the Card page or official announcements for updates on fees and supported channels.
Do not use the card for restricted or illegal activities. Any abnormal behavior may trigger risk control measures that affect account transactions.

7. Get Support

• BigONE App Online Customer Service

• Submit a Ticket: Include your order number, time, amount, payment screenshot, and issue description.