How to handle Order Exceptions

1. If your order has not executed:

• Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
• If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.

2. If you cannot cancel  the order, or coins weren’t credited in your account etc, please reopen the ticket and attached:

• The order screenshot;
• Exception or error screenshot;

We will try best to solve it as soon as possible.By the way,priority would be low if tickets lack of above screenshots.