BigONE has opened the order cancellation service

Dear users:

BigONE has completed the rollback and consistency check of the abnormal data, and the cancellation function is now enabled. You can go to the APP and WEB to cancel the order, 24:00 (UTC+8), we will restore all services. We apologize for the inconvenience caused during the maintenance period.

background:

At 18:00 on August 7, 2020 (UTC+8), system maintenance was caused by a failure of the cloud platform's intranet. After pending orders and matching were restored, some orders could not be loaded, resulting in abnormal trading behavior in the market. BigONE implemented a rollback operation, rolling back the spot transaction data to 18:00 on August 7, 2020 (UTC+8), including the liquidation of spot leverage and lending business during this period.

BigONE team thank you for your continued support and understanding

BigONE team

August 8, 2020