- Forgot to fill in Memo or Tag
- Deposit currency and address do not match
- Initiate deposits when service is suspended
- Another exchange refunded the deposit to BigONE
- Deposit unlisted asset
Click on the [Deposit - Deposit not credited? Click here] page on the BigONE homepage, select the type of your deposit that has not been credited, and complete the form according to the prompts. To make sure the content is correct, please copy and paste your content as much as possible. After filling in, click [Submit].
Filling examples and tips for various types of deposits not received inquiries
This kind of situation is often caused by wrong deposit chain or wrong currency deposit, such as USDT (ERC20) wrong deposit to USDT (BSC) address, ETC wrong deposit to ETH address, etc.
This kind of situation is common when the deposit is temporarily closed for the maintenance and upgrade of the BigONE wallet. The deposit during the shutdown of the deposit needs to be processed after restoring the deposit.
Such problems are common when your assets are withdrawn from BigONE to other platforms and returned the same way.
Such problems are often seen in deposits that are not listed on the BigONE platform.
Reminder: BigONE will charge a 0.05 ETH handling fee for returning the unlisted currency.