Dear Users,
In the early hours of July 16, BigONE detected abnormal movements involving a portion of the platform’s assets. Upon investigation, it was confirmed to be the result of a third-party attack targeting our hot wallet. Below is the current progress of the situation:
All private keys remain secure. The attack path has been identified and contained, ensuring no further losses will occur.
Our team is working closely with SlowMist to trace the hacker’s addresses and monitor fund movements.
Estimated loss is approximately USD 27 million.
System recovery is underway. Deposit and trading services are expected to resume within a few hours. Withdrawal functions will be restored after additional security reinforcement.
Loss Handling and Compensation Plan:
BigONE will fully cover all losses incurred from this incident. User assets will not be affected in any material way.
To ensure asset pool stability, we have activated our internal security reserves, which include BTC, ETH, USDT, SOL, and XIN, to replenish user funds. For other affected mainstream and non-mainstream tokens, we are actively securing external liquidity through borrowing mechanisms to restore the platform wallet as soon as possible.
Details of the impacted assets will be disclosed shortly:
Token Amount
BTC 120
ETH 350
USDT(TRC20) 6,974,358
USDT(ERC20) 1,395,000
USDT(BSC) 38,106.95
USDT(SOL) 134,764
XIN 20,730
SNT 4,369,581
WBTC 1
CELR 15,772,006
LEO 16,071
UNI 25,487
SHIB 9,697,050,027
SOL 1,800
DOGE 538,000
All investigation progress and handling results will be communicated with full transparency and regular updates.
We sincerely apologize for the impact this incident may have caused.
BigONE Team
July 16, 2025
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