BigONE OTC portal FAQ

Q: How many sections are there in BigONE OTC portal?

A: The BigONE OTC area has two major sections: self-selected transactions (secure transactions with certified merchants) and one-click trading (one-click trading with zero handling fees). In the English version, there is an additional section for credit card purchases.

Q: What are the supported currencies in the BigONE OTC portal?

A: The currencies supported by the BigONE OTC area are USDT, BTC, ETH, EOS, and BRZ which was recently been added (you need to switch the currency to BRL to display it). Supported currencies for credit card purchases in English-speaking areas are USDT, BTC, ETH, USDC, TRX, XRP, PAX and AAVE.

Q: What are the legal currencies supported by credit card purchases in English-speaking areas?

A: EUR (Euro), USD (United States Dollar), BRL (Brazilian Real), UAH (Ukrainian Hryvnia), RUB (Russian Ruble), HKD (Hong Kong Dollar), UZS (Uzbekistani Som), AUD ( Australian Dollar), INR (Indian Rupee), MXN (Mexican Dollar), TWD (New Taiwan Dollar), PHP (Philippine Peso), SAR (Saudi Riyal), KRW (South Korean Won) and TRY (Turkish Lira).

Q: What are the payment channels supported by credit cards in English-speaking areas?

A: The currently supported payment channel is Simplex.

Q: Why has my account been not initialized when I have passed the advanced KYC?

A: After passing the advanced KYC, you need to complete your information in the settings, such as binding mobile phone number or email address, setting account nickname, setting payment method, binding bank card, setting Google verification code and asset PIN, etc. Then only you can carry out transfers and fiat currency transactions.

Q: What is the transaction limit in BigONE OTC area?

A: If you have not passed the advanced KYC, your fiat currency transaction volume within 24 hours is 300 USDT. If you need to obtain a larger fiat currency transaction volume, it is recommended that you perform advanced KYC. The transaction volume within 24 hours after passing the advanced KYC is 200,000 USDT. 

A: Can the tokens purchased in the BigONE OTC area be withdrawn in time?

Q: In order to protect the legitimate rights and interests of buyers and sellers, BigONE's OTC implements the T+1 policy, that is, the tokens you buy from the OTC area can only be withdrawn after 24 hours.

Q: What payment/receiving methods are supported by BigONE OTC in Mainland China?

A: At present, BigONE's fiat currency transaction payment/receiving method supports three payment methods: bank cards in mainland China, Alipay, and WeChat pay.

Q: Why can't the assets in my currency account be sold as fiat currency?

A: For fiat currency transactions, you need to transfer your assets to your fiat currency account, and then sell them in the "Sell" trading area.

Q: Where can I add a payment method?

A: Mobile App: Transaction-Fiat currency-click the payment method in the upper right corner. Website: Settings (upper right corner of the official website homepage)-payment method, click “Add payment method” to add.

Q: I have successfully paid the merchant here, but I haven't received the digital currency yet?

A: If you have successfully paid and click "I have paid" (Website) / “Confirm payment” (Mobile App) on the order page, you can click the chat window on the right side of the order page (Website) / Order details upper right corner (Mobile App) ) chat window to contact the merchant for inquiries. If the other party hasn't released the currency for a long time (usually more than 15 minutes), you can click on the statement on the order details page, and the customer service staff will intervene in the process.

Q: How many orders can I cancel every day?

A: At present, fiat currency trading users can cancel orders up to 3 times within 24 hours (not including orders that have been canceled). If fiat currency transactions are required, it is recommended not to maliciously place or cancel orders, otherwise, it will trigger system risk control and limit account functions.

Q: How many advertisements can a merchant put on the shelf?

A: At present, fiat currency merchants can have up to two online advertisements (including same-price advertisements) in each direction under one currency.

Q: Can merchants operate on the mobile App?

A: At present, merchants can publish and manage advertisements on both the web and mobile apps. At this stage, buying and selling BRZ in the OTC zone only supports operations on the computer website (operations on the mobile app will be supported in the future).

Q: What are the ranking rules for business advertisements?

A: Merchants buying advertisements (merchants buy advertisements correspond to user selling orders) the ones with higher prices are ranked first followed by the same price and the latest update time. For merchants selling advertisements (the users who sell advertisements by merchants that are buying orders) ) the lowest price is ranked first followed by the same price and then the latest update time.

Q: What are the matching rules in the fast area (one-click trading)?

A: The platform will screen out all advertisements in the corresponding direction whose minimum order quantity is less than this value according to the number entered by the user, and then give the best advertisements that support bank card, Alipay, and WeChat payment, and the best advertisements will be shown based on the business advertisement ranking.

Q: What are the rules for merchant transaction rates?

A: Merchant transaction rate = (total number of buying orders placed by merchants - number of merchants actively canceling orders - invalid orders) / total number of buying orders placed by merchants. Remarks: This rule applies to orders where the merchant is the buyer, and invalid orders are automatically canceled when the merchant is the buyer.