BigONE platform upgraded the system on September 18, 2018. The upgrade included transaction data pushes real-time, optimization matching engine, and new WebSocket API. However, after the upgrade was completed, the system has unstable situation, which caused some users to have problems in using the platform service. We apologize for this.
Please do not worry, your assets are secure.
If you have caused any loss during this upgrade because of the above reasons, please provide detailed information through the request and we will compensate you after verification.
Once again, we apologize for the inconvenience caused to all users.
September 20, 2018