We were alerted that a small number of users had encountered delays in the rebate of mined ONE tokens or trading-fees on June 26th, 2018 UTC+8, that they may have found “Pending” status for the rebate in their accounts. Our tech team has been urgently reviewing the system and process to identify where the issue lies, and enhance the review process to avoid such issues from happening again. Please don’t worry if your account were affected by the delay, it’s expected the rebate will be completed the latest by June 28.
We sincerely apologize for the inconvenience caused to you, and appreciate your understanding and trust. BigONE puts our users’ interest and asset safety in the first priority. Our tech team is continuing to optimize our system, and we strive to achieve better user experience and services for you. Thanks again for your support and trust in BigONE.
June 27th, 2018