October 25, 2017
This statement is intended to clarify BigONE's policies on hard forks as the Bitcoin ecosystem approaches the impending "S2X" hard fork (expected to occur at block 494784).
As a company, we are committed to providing users with the most secure and convenient cryptoasset trading experience. As we have stated in the past, your privacy and security is our top priority, and the safety of our users' assets has always been our first concern. We also want to clearly state that BigONE does not intend to advocate for or against any particular hard fork.
At the moment of the fork, deposits and withdrawals for BTC will be halted until we are able to: 1. Ensure that withdrawals cannot be replayed on both chains; 2. Ensure that we can properly credit deposits in the event a transaction is replayed on both chains.
Once the hard fork is complete, we will credit you with an amount of the split chain tokens corresponding to the amount of Bitcoin (BTC) in your BigONE account prior to the split, and you will be able to claim these new tokens from the dashboard.
This process is expected to take about one week and potentially longer. All users will be notified if the hard fork does in fact take place, and announcements will be made throughout the process to keep everyone up to date.
As for BTG hard fork, we have been keeping a watchful eye on the fork, but due to a lack of official information from the BTG team, we don't currently have a schedule for supporting this fork. Please check our website and Telegram group regularly for updates; we will inform our users as soon as we have a specific plan.
The BigONE Team