The Asset PIN is an optional six-digit number chosen by yourself which will be required each time you request a withdrawal. We use an Asset PIN to further ensure the safety of the users' assets. (We do not recommend using a phone number or birthday etc as Asset PIN.)
For security reasons, it is not possible to reset it all by yourself. Please make sure you keep it in a safe place and don't tell your Asset PIN to any other person.
You can set/reset/change your Asset PIN as the following procedures:
1. Set an initial ASSET PIN:
Find the profile icon on the upper-right corner of the BigONE home page and click on "Account Security".
Find the Asset PIN section and click "Setting".
2. Change the Asset PIN
Click on "Change"
Fill in your "Current Asset PIN", "New Asset PIN", and Google 2FA code.
3. If you forgot the Asset PIN, you can click "Click Here" to send a ticket to reset your Asset PIN.
Notice: You will have to go through Asset PIN's KYC before attempting to reset your Asset PIN.
Once the ticket is submitted, our customer service will check your information to ensure the person who is submitting the request is the account's real owner.
Once you are approved, an email with the subject "Instructions for resetting your Asset PIN" will be sent to your email. Click the link in the email to reset the ASSET PIN.