Deposit and withdraw are fully automated processes at BigONE, thus the confirmation for your transactions depend on the network status.
It takes anywhere between minutes to hours for a BTC transaction to go through. For other ERC20 Altcoins, the confirmation time will be in minutes.
You can review your deposit history and withdraw history in the User Center, the"Trolley" icon is displayed to indicate that the network in processing your transaction, and a “Checked” icon means the transaction is successful. You can also click the “Hyperlink” icon to view the blockchain information.
Please feel free to send us a ticket if you need any help, our team is more than happy to assist you.